FAQ

Exchanges are allowed within 1 week of receiving your order. Item availability is not guaranteed, kindly make sure to check if the new size you’re requesting is currently in stock online before making your request. The item must be sent back with all tags attached, in the same condition as you received it. Kindly send an email to support@grey-eg.com with the following details:

First & last name / Order Number / Phone Number / Item(s) being exchanged / New size requested / Exact delivery address / Reason for Exchange

All exchanges have a 100 EGP processing & handling fee.

Returns are allowed within 1 week of receiving your order. All tags must still be attached, item must be unworn, in the same condition as you received it. Otherwise, your return/refund will not be accepted. All returns have a 100 EGP processing & handling fee.

Kindly send an email to support@grey-eg.com with the following details:
Reason for return / Order Number / Phone Number / Item(s) being returned / Exact delivery address:

*Returns/refunds/exchanges take up to 7 business days to be completed once your request is approved. The only way to process your request is through email. We do not process returns/exchanges through Instagram.*

Our items are available exclusively on Grey-eg.com or at pop-up shops that we announce publicly. That’s the only way to authenticate your items.

Please check the size guide before placing your order.

Cairo: 2-3 business days. All other cities in Egypt: 4-6 business days.